Client Comments:

“Jim Kimberly really connects with a group. He listens, observes and adapts his message to the culture of the company so material is more useful to employees. I highly recommend Sapphire Consulting.”

-- John Hagen
Director of Human Resources
Patni Americas

Client Stories

Patni Computer Systems Ltd. (Patni), The Americas

The Business
Global information services company headquartered in Mumbai, India with approximately 3,000 employees in the U.S., Canada and Mexico. Americas division headquartered in Cambridge MA.

The Need
Most managers have been promoted internally from positions as information technology (IT) specialists. Many began their careers in India and relocated to the U.S. The company needed to teach management skills to new and experienced managers with varying levels of leadership experience and to do so within a global culture that did not fit the U.S. norm assumed by typical leadership training programs.

The Response
Sapphire Consulting was one of three companies hired to conduct multi-session leadership training programs in three locations across the U.S. The program trained 50 new managers and 50 more experienced managers in leadership skills through:

  • Myers-Briggs Type Indicator – personality assessments to help managers understand the personal preferences that affect how they interact with others
  • Situational Leadership – training to help managers adapt their leadership style and responses to various situations
  • Heart of Coaching – a process to guide coaching conversations and move organizations away from Boss/Subordinate/Competitor relationships toward Coach/Coachee/Collaborator
  • Online Learning Forums – Monthly hour-long webinars designed to reinforce training concepts and assist with real time management challenges within a collaborative on-line learning environment.

Sapphire adapted its training to reflect the company’s distinctive culture.

The Outcome
Managers reported to the company’s HR Director that the training helped them acquire the skills to do their jobs more effectively.

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